I went back and asked same guy at the phone store and he said " oh, sorry that damage is not something covered under warranty" even though he told me before that it was.
My phone got a cracked screen so I went in to get it fixed. I only had had the phone for about six months, the guy at the counter said it was still under warranty but gave me a pamphlet of instructions on how to receive the warranty and would help me with nothing else.
Every time we go here it's a joke!!! Save your self time and money and go to the 1000 N location which is a real T mobile location . The staff at this location is untrained and have no idea about T mobile policy or customer service.. horrible every time!!!!!!
I would not recommend stopping at the store to anyone. They're really nice and helpful when it comes to buying a new phone but once you try to warranty it if when something goes wrong, that'll change real quick.
I will not be buying a phone from T-Mobile ever again.
This week my phone started having problems with the charge port, where it wasn't picking up a charge at all. I went in to this store and told them of the problem. Since I have the T-Mobile "Jump" service, they were able to inspect my phone and get a replacement shipped out, which came to the store the very next day. The staff were knowledgeable and very friendly. Although I think some of this experience was due to the additional fees I was paying for the "Jump" service (which I would definitely recommend after this experience, only $10 extra a month), the way in which the staff handled the issue was understanding, friendly, and very prompt. I was out of a phone for maybe two days at most. I'll definitely keep coming here.
Long story short after 2 months of the runaround through their third-party service to get the warranty on the phone I found out that they were not going to warranty the phone!
Jacob the sales rep. was very helpful and did very well explaining everything to me and got me set up.
Do not shop here it will be a waste of your time and money!!
This store didn't even want to help me out with the promotions that was going on. I had to go to the north Logan they looked up my account with out Hesitation. Three men Argued with me. I was so upset. I am taking my business to Logan. Even though I live closer to the south one. That is fine to drive 2miles more to get good service
T Mobile is a US Electronics Store based in Logan, Utah. T Mobile is located at 970 S Main St Suite 150, Logan, UT 84321, USA.
Please contact with T Mobile using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find T Mobile opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Logan