Apogee responded right away by sending me a replacement SP-420 at no cost. It was the perfect customer service response to my issue. I'm really pleased with this company's products and how well they treat their customers.
Anyone looking for a professional-quality pyranometer for solar flux measurements need look no further than Apogee Instruments. Over the years, I've purchased three pyranometers from these guys, and I've never had an issue.
I just purchased an SP-420, my fourth Apogee pyranometer, which connects directly to a computer's USB port and uses free Apogee software for data acquisition and monitoring. The pyranometer arrived with a slight chip in the 'retina' that covers the instrument's aperture. I got in touch with Apogee Customer Service via e-mail and sent a picture to show them the damage.
Apogee Instruments Inc is a US Point Of Interest based in Logan, Utah. Apogee Instruments Inc is located at 721 W 1800 N, Logan, UT 84321, USA.
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